Stone-Mart works with a network of vetted, established major logistic companies, experts in shipping Natural Stone throughout the U.S. as well as multiple International Logistic leaders shipping our products throughout the world. There are numerous options relative to your order to accommodate your preferred shipping method. Some of the different shipping methods are outlined below.
- Residential Delivery with lift gate service
- Business to business
- LTL Box truck
- Designated Box/Flatbed Truck
Once the proper shipping method for your order is determined the carrier information will be provided to you.
Delivery/Receiving
Carrier will contact you at delivery time to schedule delivery appointment, customers are responsible to provide accurate contact information. If the carrier can’t contact the customer, the customers may have to pay additional storage/shipping/warehouse charges.
Once the delivery appointment is established by the carrier the below steps need to be taken to complete the delivery process. In the event of damaged to your stone during transit these steps below will allow Stone-Mart to expedite any claim for replacement material.
- When the crates/skids arrive have someone there to inspect them and sign that you have received..
- Inspect the crates/skids PRIOR to signing the delivery receipt and notate if there is any visible damage that occurred during transit. (Important note* Stone-Mart will not ship any crate/skid that is damaged or the integrity compromised, so if there is visible damage it occurred during transit)
- Take photos of any visible damage to the crates/skids and material.
- Make note of number of damaged pieces and crates/skids on the delivery receipt prior to signing.
- Take photo of delivery receipt (if possible) with your comments notating the damage.
*If you find concealed damage that occurred during transit, please take photographs immediately prior to removing the material from its original packing and contact your Sales Representative immediately. In this industry it is acceptable for 5% breakage. Any pieces that arrive broken may be used in areas where cuts need to be made.
Shipping Methods
Business to Business (Dock Delivery)
- The order is dispatched from a third-party carrier.
- You receive the order at your commercial loading dock (customer responsible for providing the equipment to offload)
Residential Curbside Delivery with Lift gate service
- Order goes to your residence from our warehouse, via third-party carrier truck
- Order is lowered down to your curbside using power lift gate
LTL Box Truck
If your order is more than 20,000 lbs a LTL Box Truck delivery is required :
- Order goes to your residence or job site from our warehouse, via third-party commercial carrier truck
- Receiver is responsible for equipment to offload material (pallet jack/forklift)
Designated Truck (Box/Flatbed)
Truckload orders
- Order goes to your residence or job site from our warehouse, via third-party carrier’s designated truck
- Receiver is responsible for equipment to offload material (pallet jack/forklift)
