FREQUENTLY ASKED QUESTIONS
Consistency in the products color may vary due to lighting, batch or lot number. Pictures may not be an exact representation of current material. Specific products may contain more than one batch or lot number.
Physical samples are strongly suggested before purchasing.
Quotes are available as long as material is still in stock and current listed pricing is still in effect. Material availability and pricing is subject to change. Quotes do not hold material.
Please contact a representative to confirm pricing and availability.
All material is required to be inspected upon delivery, or within 24hrs of delivery. Any concerns need to be documented with photos in its original packaging and be sent in with your return request. The return request will then be subject to approval based upon the individual circumstances of your order.
Please refer to Terms & Conditions for full details.
The lead times vary depending on the specific material. Orders can still be placed to hold material on the next incoming shipment.
Please contact a representative for details on current lead time and incoming quantity.
Stone-Mart does not guarantee a specific date or time for delivery. We will attempt to accommodate your request for a specific date, but it is strongly recommended that your request date be three business days prior to you needing your shipment. Shipments are confirmed the day prior to shipment.
If we are unable to confirm, then your shipment will not be made.